Our aim is to improve the health and wellbeing of the local community through the delivery of safe, effective and compassionate primary care services.
Our website contains a range of health information and resources, along with practical information on visiting the surgery.
We hope you find the website useful and informative, and welcome your feedback and suggestions.
We also operate an online prescription ordering service via Patient Access.
If you do not have access to this service and wish to use it we require some information from you.
To sign up we need a form of photographic ID to ensure security of your medical record
Pleas ask our reception for details.
We appreciate you all as Patients and almost always have no issues with inappropriate behaviour or language towards us and we would like to take this time to state that we are thankful to have a wonderful community as patients.
Unfortunately due to rare occasional issues we do have to have a policy in place for such instances.
We have updated our Zero Tolerance Policy to be more precise about how we handle situations, define what is considered inappropriate and bring us inline with NHS Scotland's own view.
We have been made aware of a scam targeting patients registered with local GP practices.
A patient reported receiving a phone call with an automated message claiming to be from there GP Practice.
The message asked the patient to go online to update their personal details, threatening that failure to do so could result in being removed from the practice list, we will never ask you to do this.
What You Should Do:
Your safety and security are our priority. Please remain vigilant and share this message with others who may be at risk.
If you have any concerns or questions, don’t hesitate to get in touch with our practice team.
Annually the practice survey the patients registered at the practice to gain insight into how the practice is doing to support the health and care of the local area.
Information from the survey is used to gauge what is working well with the practice and what is not, opinions, experiences and views of the patients.
From the replies the practice is able to find details of areas which need improvement and also where we have performed well.
We would like to ask if you are attending the Practice and you are showing symptoms of COVID-19 or someone close to you is presenting symptoms to please continue wear a face mask (unless previously exempt).
This is in line with government guidance which states:
Any individual visiting or attending an acute adult hospital, community hospitals and primary care premises, are strongly recommended to wear a face covering.
We thank you for continuing to do so as this will continue to help prevent spread to any vulnerable or ill patients who are visiting.
For more information please see https://bit.ly/39nfdIM
Crosshouse Medical Practice has partnered with Holly Health to offer patients 6 months of free habit coaching (to help sleep, exercise, eating and mental wellbeing).
The app may serve as an extra tool to help feel physically and mentally better.
You can sign up here: http://hly.app/crosshouse_gp
The small habits approach involves making small but consistent changes to our daily behaviours. Holly Health supports individuals to prioritise, achieve, and sustain new healthy habits across a range of health and lifestyle areas, covering nutrition, relationship with food, sleep, mental wellbeing and movement. Importantly, the service provides personalised recommendations on which habits are likely to work best for you.
Most of our overall health is defined by the tiny actions we take throughout each day, like what we eat and drink, when we go to bed, how long we sit down for, and how much exercise we get. Around 60% of our daily actions take place without us thinking (i.e. subconsciously). In order to improve our overall health over the long term, we need to address our subconscious habits.
However, many of us take an 'all at once' approach to health improvements, for example, going on a restrictive diet, or planning to go to the gym every day, as a new year's resolution. The problem with these intense approaches is they are rarely sustainable. Studies have shown again and again that the best way to make lasting changes to our health, is to make small, consistent changes, which can be kept up indefinitely. Holly Health makes this sustainable approach doable and way more fun!
Looking for helpful resources created for young people, carers and professionals help support your mental health and well-being.
CAMHS Resources was created for to pool together lots sources across the internet for mental health and well-being that you may find helpful.
With the developing trend of patient’s use of Social Media services to comment on the Practice and members of the team we would ask that if you have a complaint about our service you report this to the Practice Manager using our complaints procedures.
The practice always investigates and responds to any complaints made.
Ethical Social Networking
The Practice team never use social media to discuss individual patients or their care. We kindly ask that any issues or requests you have are brought to the attention of the Practice Manager, rather than Social Media since it is likely your concerns will not be addressed.
Note that we reserve the right to remove a patient from the surgery list and report them to their social networking service if they are found to have made libellous statements or defamatory comments about the surgery or a member of the practice team.
The legal definition of defamation is:
"any intentionally false communication, either written or spoken, that harms a person’s reputation; decreases the respect, regard, or confidence in which a person is held; or induces disparaging, hostile or disagreeable opinions or feelings against a person."