Choosing your GP
You can usually register with any practice close to where you live.
Before your Appointment
Information on the practice and how to arrange an appointment is in the Practice Booklet which is available to all patients.
Your visits
You are treated with dignity and respect by the Practice team throughout your visits.
Assessing your needs
All decisions on your care will be based on a full assessment of your needs and will be taken following a discussion with you.
Receiving your care and treatment
You will receive safe and competent care and treatment in a manner designed to put you at ease.
The quality of your care and treatment
Your care and treatment will be provided according to recognised current best practice guidelines.
Confidentiality and information held about you
Your GP keeps an accurate, full and up-to-date record of all aspects of your care. All information is stored in a manner that ensures your confidentiality, and is in line with current legislation.
Information may be shared with other healthcare staff working within the Health Service when they are involved in your care but will not be shared with any outside party without your consent.
Practices may share non identifiable information with other parts of the Health Service but will not share your personal details. This is to help with audit and service provision.
Expressing your views
Your surgery welcomes and actively seeks your views to help it continuously improve the quality of care it provides.
Accessing NHS services via your GP Surgery is free of charge however, some activities such as private medical certificates and travel vaccinations will incur a charge. These are normally set out on a notice in the surgery but may also be obtained from the practice manager.