As a patient you have the right to:
- Join the practice of your choice in the area where you live following acceptance by the practice.
- Access the practice information booklet which provides information on the practice including times of consultations.
- Access an urgent appointment as quickly as is required to deal with your symptoms.
- Receive clear information about your treatment.
- Participate in discussions about your treatment during your visit.
- Privacy.
- Be treated with dignity and respect.
- Make a comment or complaint if you are not happy.
- See your GP medical records following a request to the practice.
Suggestions and Complaints
The Practice has a policy for complaints and welcomes suggestions.
Complaints should be sent to:
Practice Manager
Crosshouse Medical Practice
Crosshouse Area Centre
Annandale Gardens
Crosshouse
Kilmarnock
KA2 0LE
Suggestions can either be in writing as above or in person at our reception or any member of staff.